Monitor your account activity 24 hours a day / 7 days a
week with our Online Account Access service. Our online
services are convenient, secure and easy- to-use.
Online Account Access is free and features:
-
Up to the minute account balances
-
Review transactions/deposits
-
Transfer
funds from savings to checking
-
Transfer loan payments
-
View check copies
-
View YTD dividend earned/Interest paid
-
E-Statement Service
– no more waiting for your statement in the mail
-
Bill Payment Service
– save time and money
New to our Online Account Access?
Visit a local branch today or call one of our member
service representatives at 888-619-1711, option 3, to
obtain your user name and access code.
Already have a user name and access code?
Click here to
log in.
To
make banking online even easier, we have prepared
answers to some frequently asked questions. Have a
question we don't address here? Please give us a call at
888-619-1711 Option 3.
•
General Questions
•
Registration Questions
•
Systems Requirement
Questions
General Questions
What should I do if I forget my Online Banking
Personal Identification Number (PIN)?
We will have to reset your Online Banking PIN. You can
request this by
calling 334-793-7714 Option 3 or 888-619-1711 Option 3
or by visiting one of our offices.
Are my Online Banking transactions secure?
Yes. Online Banking uses 128-bit SSL encryption to
ensure that all transactions are secure.
Which accounts can I access with Online Banking?
You can view any Five Star Credit Union checking,
savings, loan or mortgage account on which you are the
primary account holder.
Through Online Banking you can make transfers to, or
from, your Five Star Credit Union checking or savings
accounts. You can also transfer payments from these
accounts to your Five Star Credit Union loan or mortgage
accounts.
If you have a Five Star Credit Union CD or IRA account
you can view the account, but can not make transfers
from the account.
Registration Questions
How do I register for Online Banking?
If you have a Five Star Credit Union statement account,
you can apply for Online Banking by call at 888-619-1711
Option 3 or visiting your local branch. It's that easy!
System
Requirements Questions
What do I need to use Online Banking?
To
use Online Banking you will
need a PC or Macintosh with dial up or dedicated access
to the internet. You will also need to use an
internet browser that supports 128-bit encryption.
Recent versions of both Netscape Navigator and Microsoft
Internet Explorer should work.
How do I determine which version of browser
software I have?
For Microsoft Internet Explorer: Select Help from
the menu bar, then select
About
Internet Explorer.
For Netscape Navigator: Select Help from the menu
bar, then select About Netscape.
How
do I get a new version?
If
you don’t have a version that supports 128-bit
encryption you can visit either the
Netscape or
Microsoft sites to download a FREE copy today!
Need
more information?
For
more information about our products & services, please
visit any office, or call 888-619-1711 Option 3. to
speak with a Member Service Representative.
So take control of your time with Online Account Access.
