Five Star's Account Access suite of Internet Banking Products provides our members with direct Internet transaction processing. Members can enjoy anytime access to the broadest range of information on their accounts in a secure environment.

Internet banking offer advantages such as speed and convenience. But since the Internet is a public network, it presents some privacy and security issues. Knowing the "Do's and Don'ts" of Internet banking can help make your online banking experience more productive, safe and enjoyable.

How a Five Star "Cookie" protects your privacy!

A small file stored on your PC called a "cookie"  Is loaded when you request access to your account. It establishes a secure connect "SSL" 128 bit encryption with you.  This allows you to transmit your username and password to our internet banking web server.  This is called a secure session.  This cookie is temporary.

Once our web server verifies your password, your account information is sent to you using a 3DES encryption process.  This is the same encryption process that ATMs and our military uses.

You are provided the top security available for banking online, by using our products.

Dos

  Do make sure you are on the right Web site. Imposters have created Web sites with similar names to trick unsuspecting consumers into revealing personal information.  (https://access.fivestarcu.com)
  Do be "password smart." When possible, use a mix of letters and numbers for added safety. Change your password regularly. Keep your password or PIN to yourself. Avoid easy-to-guess passwords like first names, birthdays, anniversaries or Social Security numbers.
  Do check bank, debit and credit card statements thoroughly every month. Keep good records. Save information about banking transactions. Check this information for agreement with account statements, debit card bills, and credit card bills. Look for any errors or discrepancies.
  Do report errors, problems or complaints promptly.
  Do keep virus protection software up-to-date. Back-up key files regularly.
  Do exit the banking site immediately after completing your banking.

 

Don'ts

  Don't have other browser windows open at the same time you are banking online.
  Don't disclose personal information such as credit card and Social Security numbers unless you know whom you are dealing with, why they want this information and how they plan to use it.
  Don't download files sent by strangers or click on hyperlinks from people or sites you don't know. Sometimes doing this can infect your computer with viruses that can damage hardware or software.