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Contact

At Five Star, you, the member, always comes first. That means giving you many ways to contact the credit union. If you prefer to email, fill in the fields in the email box below and use the drop down menu to ensure the email is routed to the right department for the quickest reply. There is also a dropdown selection to offer feedback.

FOR A LOST OR STOLEN DEBIT/ATM CARD, CREDIT CARD, or trouble using either?
Report them immediately 24/7 (toll free) to:
 855-847-2023

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Live Call Center

Five Star maintains a full-service live call center from 7:30 a.m. to 5:00 p.m. (CST), Monday through Friday. You can access the call center toll free at (888) 619-1711.


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Email

E-Mail Five Star Credit Union at: MemberCareCenter@FiveStarCU.com
This email is not encrypted and will be sent through your normal email. If you are sending confidential information, you can send an encrypted, secure email within our online banking system. Log in a the upper left corner of any page to access online banking.


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Phonelink

Access your Five Star accounts by phone, 24-hours-a-day. Obtain information about account balances, deposits, cleared checks, interest paid, or transfer funds between accounts. Call or visit a Member Service Representative for a PIN, which is required to access this service or you can use your ATM card PIN if you prefer.
Outside Dothan: 800-995-STAR(7827)


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Mail

If you need to send a letter, documents or a credit card payment (only use P.O. address) to Five Star, please send to this address:

Five Star Credit Union
411 North Foster St
P.O. Box 2028
Dothan, AL 36302