COVID-19

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Update 8/3/20

As we all continue to deal with the unprecedented challenge of COVID-19, we want to assure you that the top priority for all of us at Five Star Credit Union is the health and well-being of our members and staff. We have implemented numerous steps to limit the spread of the virus at our branch locations, and these efforts have been quite successful. We have been able to maintain member services at these branch locations despite a limited number of cases of coronavirus infections among our team members.

We believe it’s important to keep you fully informed during this extraordinary time, we want to tell you about a recent outbreak in our administrative operations – areas that do not have face-to-face contact with members. In mid-July, over a two-week period, several of the office staff at our Dothan headquarters showed indications of COVID-19, and some tested positive. All of these employees quarantined at home. Thankfully none were hospitalized and all are doing well. Many have already returned to work. The important thing for you to know is that the affected employees serve in our call centers and similar operations, and do not have any direct contact with members.

Here are some of the steps we have taken to protect you and our staff since COVID-19 became a public health issue:

  • We deep clean the Five Star headquarters every week; staff disinfect their areas daily
  • Each branch is required to disinfect the branch every day and often they do it hourly
  • We maintain social distancing within our branches and headquarters offices
  • Since the Alabama governor mandated everyone wear a mask, all of our tellers and other front-line workers have worn face masks in every branch
  • All Five Star office workers are wearing masks anytime they might interact with others
  • Hand sanitizer is readily available for everyone at each of our locations
  • We closed all common areas in our headquarters, including break rooms and other areas where people may congregate, and have limited the number of people on elevators
  • We have limited vendor access to our locations so that only essential vendors enter
  • As much as possible, we conduct all business meetings by phone rather than in person

By being a Five Star member, you have placed your trust in us – and we are determined to continue to earn that trust, each and every day. We are doing everything possible to limit COVID-19’s impact at our locations, and our professional staff are doing great work to continue serving you through this crisis. We look forward to continuing to serve you, now and into a coronavirus-free future.

Ways to Transact at Five Star

Five Star encourages all members to wear a mask when entering its branch lobbies. Alabama Gov. Kay Ivey is mandating masks to be worn throughout the state until August 31. Five Star is broadening the mandate to all of its branches in Alabama and Georgia. Thank you for understanding.

The Cedar Springs branch is drive-thru only. However, that has been its regular business hours since 2019.

Here are multiple ways to electronically access your account.

  • Mobile App
  • Online Banking
  • Phonelink - 800.995.7827
  • ITMs at our 231 South, Murphy Mill, and Blakely locations

We will send updates through email, our mobile app, our website, and Facebook as needed.

COVID-19 scams

If you receive calls, emails, or other communications claiming to be from the Treasury Department and offering COVID-19 related grants or stimulus payments in exchange for personal financial information, or an advance fee, or charge of any kind, including the purchase of gift cards, please do not respond.  These are scams.  Please contact the FBI at www.ic3.gov so that the scammers can be tracked and stopped.

SERVICESTATUS
Online BankingAvailable
Mobile BankingAvailable
Telephone BankingAvailable at 800.995.7827.
BranchesFive Star branch lobbies are now open regular business hours. Six-foot social distancing will be enforced. Camilla and Cedar Springs remain drive-thru only. All drive-thrus are open regular business hours.
Teller ServicesAll teller transactions are normal at all branches except the ones that are drive-thru only. Some services cannot be performed in the drive-thru. We will make every effort to complete your transaction.
Five Star HeadquartersOpen but non Five Star employees must be approved to be in the building. Please get an appointment first.
Call Center888-619-1711, option 7

Mobile App Tutorials


What we are doing:

  • We are monitoring information from the Centers for Disease Control and Prevention (CDC), as well as federal, state, and local agencies to help ensure the actions we’re taking are in line with the latest recommendations and guidance.
  • Every day our staff are wiping down our lobbies, ATMs, ITMs, and all work areas with disinfecting solutions.
  • We are communicating regularly with our employees to keep them informed and to ensure their safety where possible.

What can you do?

We have many electronic ways for you to access your account. Many of these options are a great way to stay current on your account from your phone or home.
  • Mobile App – download from your device’s app store
  • Online Banking – access from fivestarcu.com
  • Phonelink - 800.995.7827 – you need your PIN to access your account
  • ITMs at our 231 South, Murphy Mill, and Blakely locations
With our mobile app, you can check your balance, transfer money, pay on your Five Star loans, deposit checks, search for surcharge-free ATMs, and stay in touch with us. Your online banking login works with the app.
If you need help setting your PIN for Phonelink, call at 888-619-1711 option 7. All mobile deposits and ACH transactions will be completed like normal by Five Star.
Account Alerts: Set up alerts on your account through online banking and the app. It is easy and can help you monitor your account more closely.
Bill Pay: Enroll in bill pay through the app or online banking. This is a good way to keep your bill payments current when you can't get to the branch. It's easy and you can set up recurring bills to pay automatic monthly.
eStatements: Now is a good time to sign up for estatements so you have access to them on the app or through online banking. You can enroll through online banking, look for the estatements tab, or call the Member Care Center.
Financial Education: Five Star has many free online financial education courses that you can take on your own time. The courses take about 10 minutes to complete. The course on creating a budget and checking accounts can help in times when money is tight.

Beware of Scams: Look out for suspicious emails and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. There is a Coronavirus scam that is targeting Android platform users right now. Be aware and do not answer emails or texts from anyone you do not know and do not click any links.

If Five Star reaches out to you, we won’t ask for confidential information such as your name, password, personal identification number (PIN), or other account information through email or text.


Ways to help