Various photos of Five Star with members.

About Five Star

33 counties. 56,000 members.


One goal - building bright futures.

Let's start with the basics. Five Star has been around since 1964. Five Star is a not-for-profit financial cooperative run by its members, not a bank. That's an important difference. Banks are in the profit-making business. We also have an educational focus that shows up in everything from in-school courses to a quarterly newsletter. Finally, we're a major employer in the region, and we invite you to scout out our current openings. Want to know more about each of these topics? Keep reading. 


Why Become a Member of Five Star Credit Union?

A credit union is a not-for-profit, member-owned, financial cooperative that serves its members' needs. The earnings of credit unions are returned to its members in the form of lower loan rates and fewer fees. Credit unions do not have shareholders that are looking for a profit every year. Credit unions are formed from the seven cooperative principles that many cooperative still use today.



History

Five Star’s history grew from the trees of Alabama and Georgia. We were founded in 1964 in Cedar Springs, GA, as the Cedar Springs Federal Credit Union and chartered to serve employees of the Great Southern Paper Company. Today Five Star serves 33 counties in Alabama and Georgia.



Geography

Our 19 financial centers serve 33 counties in Alabama and Georgia. The Alabama counties are Barbour, Coffee, Dale, Geneva, Henry, Houston, Pike, and Russell. The Georgia counties are Chattahoochee, Crisp, Decatur, Dooly, Dougherty, Early, Glynn, Grady, Harris, Lee, Macon, Miller, Mitchell, Muscogee, Seminole, Stewart, Sumter, Talbot, Taylor, Terrell, Tift, Turner, Webster, Worth, and Quitman.


Financial Education Program

Five Star partners with Banzai and Everfi, two well-respected financial education programs, to offer teachers, students, and adults free financial education tools. Banzai is offered in 27 schools. Adults have access to quick Everfi online courses that focus on different aspects of personal finance, from reducing debt to buying a home. The courses take less than 10 minutes.

Careers

Five Star is the perfect place to work when you want a fun, challenging, and passionate career. Five Star offers job opportunities in its Alabama and Georgia locations. The majority of internal hires are promotions. Five Star offers health benefits, 401k, career pathing, paid time off, and much more.

Blog

On a regular basis, Five Star has a blog that offers its members free advice on how to handle their finances. You will find entries on how to manage your credit score, how to save for a home, how to manage a checking account, and many more. Stop in regularly to get free, expert advice.


























Each quarter, Five Star provides a member newsletter that keeps you up to date on Five Star news and great information to help you manage your finances. The newsletter is mailed, or emailed, with the Five Star statements each quarter. If you miss an issue, you can find them quickly on the app or here.

2023

Our hard-working team needs to take an occasional break. Five Star offices are closed on federal holidays, our Online Banking services, mobile app and ATMs are always available to serve you.

2023
Date
Holiday
November 23 Thanksgiving (Thursday)
December 25 Christmas Day (Monday)
2024
Date
Holiday


January 1
New Year's Day (Monday)
January 15
Martin Luther King, Jr. Day
February 19
Presidents Day
May 27
Memorial Day
June 19
Juneteenth National Independence Day
July 4
Independence Day
September 2
Labor Day
October 14
Columbus Day
November 11
Veteran's Day
November 28 Thanksgiving
December 25
Christmas Day


As a participant in the Emergency Capital Investment Program (ECIP recipient, as defined at 31 CFR 35.21), Five Star Credit Union is required to establish and maintain policies designed to eliminate excessive or luxury expenditures.

Purpose
The purpose of this policy is to establish parameters and internal controls governing the expenditures of the Organization. Expenditures of the Organization should be customary, prudent, consistent with applicable laws and regulations, and reasonably related to the Organization’s business objectives and needs. This policy identifies expenditures that are excessive or luxury expenditures, creates processes that are reasonably designed to eliminate such expenditures, and establishes accountability for compliance. Routine operating expenses, capital expenditures, and other expenses customary to the finance industry are not prohibited by this policy.

Authority
The Organization has authority to provide compensation and benefits that are reasonable. This policy establishes a prohibition on expenditures that are excessive or luxury expenditures as required by the Department of the Treasury’s Emergency Capital Investment Program regulations (31 CFR Part 35), and as may be required by other statutes and regulations.

Responsibility
This policy is the responsibility of the Organization’s board of directors (board). The board has approved this policy and will review compliance with this policy no less frequently than annually, and summary data on excessive or luxury expenditures will be reported to the board as part of the compliance review.

Scope
This policy applies to all employees, officers, and directors of the Organization with regard to any expenditure of the Organization. In making any expenditure on behalf of the Organization, employees, officers, and directors should consider whether the expenditure is an excessive or luxury expenditure that is prohibited under this policy.

Excessive or Luxury Expenditures
“Excessive or luxury expenditures” means excessive expenditures on any of the following to the extent not reasonable, appropriate, or customary expenditures for business development, customer retention, staff and management development, reasonable performance incentives, or other similar reasonable measures conducted in the normal course of the Organization’s business operations:
(1) Entertainment or events.
Entertainment is defined as activities for which an employee or officer would use corporate funds for business development, customer retention and team development purposes relating to current or prospective customers and staff or to enhance the perception of the Organization in the market. This category includes fees, dues, tickets costs related to social, athletic, artistic and dining clubs, activities, and similar expenditures for entertainment purposes. Examples of entertainment activities include taking customers, prospects or staff to restaurants, theater,
sports events, concerts, golf and other activities that the customer, prospect, or staff would find enjoyable and provide an opportunity to enhance relationships. Expenditures for charitable contributions and charitable events are not prohibited under this policy. Entertainment expenditures anticipated to be in excess of $1,000 per individual, per instance must be reviewed with and approved by a member of executive management. Our expectation is that all expenses incurred for these activities would be for corporate purposes. Expenditures for these purposes in the normal course of business are a necessary part of the marketing and team building efforts of the Organization and are not deemed as “luxury” or a violation of this policy. Prior approval of expenditures for this purpose, that are consistent with Company’s prior practices and customary in the finance industry is not required. These expenses should continue to be documented and detailed as to the benefit derived by the Organization and approved through the normal accounts payable process. Events are defined to include meetings, conferences and employee recognition events that are intended to provide the board, management and employees with opportunities for individual and team education, development and recognition, business planning, market and industry networking and related business purpose objectives. Meetings may include both those that are internally organized as well as those organized by other banks, trade associations, vendors and similar organizations. Occasionally, meetings are held in restaurants and hotels in order to accommodate the size of the group, facilitate better delivery of the meeting or provide participants with a venue that is most conducive for the meeting’s purpose. Directors, management and employees may also participate in meetings hosted by other business partners that have a clear business purpose. The costs associated with meetings must be approved by a member of executive management. Conferences typically offer educational, skill development and industry networking opportunities that enhance participant performance. These conferences should be related to the financial services industry and have a direct correlation to attendee’s job. At times it may be appropriate that a spouse would travel to these conferences with Organization attendees. Conference participation is subject to approval by a member of executive management. Employee recognition meetings, dinners and events are held occasionally to recognize the contribution of an individual, team or all employees. The cost of such meetings must be approved in advance by a member of executive management.
(2) Office and facility renovations.
This category includes costs and allowances for office renovation, including expenditures related to furniture, art, office personalization, interior finishing, design and decoration, and similar expenditures. Office and facility renovations should be designed to: enhance operational efficiency; comply with applicable fire codes and ADA requirements; maintain a safe, sanitary and clean working environment; enhance the public image of the Organization; improve employee morale; or such other worthwhile purpose as may be identified by the Organization. Quantitatively office and facility renovations may be deemed excessive if the all-in cost of the renovation exceeds $500 per square foot. By way of example, relocating or adding to movable worker stations, improving the air flow or temperature, altering the wall, ceiling or lighting configuration of a work or storage space, establishing a new headquarters, branch office or sales office are not considered excessive by their very nature. All other office and facility renovations are permitted only for approved projects that are part of the board-approved annual financial plan or are otherwise approved by the board. An exception to this policy can be allowed if management must deal with an emergency situation, such as an act of nature, and the expenditure is necessary to make the facility operational for customer use. Renovations must be in all regards consistent with the Organization’s historical standards of utility and finish.
(3) Aviation or other transportation services.
This category includes charter fees, tickets, slip or docking fees, vehicle installment payments, reservation and travel agent expenses, and similar expenditures associated with transportation services (e.g., airline, train, rental cars, or vans). Aviation and other transportation services for staff to outlying locations, including for conferences, business development purposes and other purposes should be conducted in an efficient and customary manner with all factors considered. Permitted modes of transportation include automobiles and commercial or private air, bus or rail service. The selection of transportation services should include assessment of cost, efficiency and timeliness of travel. Use of Organization’s owned, leased, or other interest in car or aircraft are allowed if approved by executive management, and customary in the finance industry. Expenses for employee use of personal vehicles for Organization’s business will be reimbursed at a rate that does not exceed the published Internal Revenue Service mileage rate. Documentation in support of such use must be provided in accordance with applicable policies and procedures. The Organization’s lease, ownership and use of an
interest in an aircraft in a manner consistent with historic and/or customary practice and in accordance with applicable regulations is permitted under this policy as reasonable and customary expenditures for business development and customer/staff retention.
(4) Tax gross-ups.
This category includes any reimbursement of taxes owed with respect to any compensation. This category does not apply to tax equalization agreements for employees subject to tax from a non-U.S. jurisdiction.
(5) Other similar items, activities, or events for which the Organization may reasonably anticipate incurring expenses or reimbursing an employee for incurring expenses. Expenditures related to other items not listed in the preceding categories anticipated to be in excess of $1,000 per individual, per instance must be reviewed with and approved by a member of executive management prior to expenditure or reimbursement. All expenditures covered by this policy shall be documented, reported, supported and subject to audit in accordance with the Organization’s policies and procedures. For the avoidance of doubt, reasonable capital investments in technology, equipment, facilities and similar items that expand the long-term capability of the Organization to provide products and services to its customers and community are not excessive or luxury expenditures. The chief executive officer may establish or delegate to an appropriate executive officer the authority to establish processes for the evaluation and approval of expenditures in the preceding categories that are not luxury or excessive expenditures and that are not otherwise exempt from this policy. These processes must be reviewed by executive management no less frequently than annually, as well as any additional threshold expenditure amounts per item, activity, or event, or a threshold expenditure amount per employee receiving the item or participating in the activity or event under this policy. Such approvals must be reported to the board of directors (which may be in an appropriate summary form) no less frequently than annually.

Exceptions or Violations
Any exception or violation of this policy must be promptly reported to the Organization’s (i) chief executive officer, (ii) officer with primary responsibility for the Organization’s compliance function, or (iii) officer designated with primary responsibility for overseeing the administration, monitoring, and compliance with this policy. Exceptions and violations must be reported to the board of directors no less frequently than annually, or more frequently as the nature and severity of violation may warrant. All employees, officers, and directors of the Organization must adhere to this policy and will be held accountable for compliance.
Any employee or officer who violates this policy may be subject to disciplinary action up to and including termination of employment. Any employee or officer that is aware of any circumstance that may indicate a violation of this policy is required to report such circumstance to their supervisor or the Organization’s principal compliance officer or compliance group. The Organization prohibits retaliation against any employee or officer for making a good faith report of actual or suspected violations of the Organization’s code of conduct, laws, regulations, or other Organization policies, including this policy. A finding of retaliation against any such employee or officer may result in disciplinary action up to and including termination. Failure to promptly report known violations by others may also be deemed a violation of the Organization’s code of conduct. Employees and officers may ask questions, raise concerns, or report instances of non-compliance with this policy and/or any of the existing underlying relevant policies by contacting the following: info@legacybankandtrust.com.

Certification
On an annual basis, the Organization will deliver to the Department of the Treasury a certification, executed by two senior executive officers (one of which must be either the Organization’s Chief executive officer or Chief financial officer) certifying that (i) the Organization is in compliance with this policy and (ii) the approval of any expenditure requiring the prior approval of any senior executive officer, any executive officer of a substantially similar level of responsibility, or the board of directors (or a committee of such board), was properly obtained with respect to each such expenditure.







Five Star Credit Union is a full-service financial institution with locations in Alabama and Georgia, serving members nationwide.