At Five Star, you, the member, always comes first. That means giving you many ways to contact the credit union. If you prefer to email, fill in the fields in the email box below and use the drop down menu to ensure the email is routed to the right department for the quickest reply. There is also a drop down selection to offer feedback.
Report them immediately 24/7 (toll free) to: 855-847-2023
Live Call Center
Five Star maintains a full-service live call center from 7:30 a.m. to 5:00 p.m. (CST), Monday through Friday. Loan specialists are available until 6pm CST Monday through Friday. You can access the call center toll free at 888-619-1711.
E-Mail Five Star Credit Union at: MemberCareCenter@FiveStarCU.com
This email is not encrypted and will be sent through your normal email. If you are sending confidential information, such as your member number or social security number you should send the email through the Five Star online banking which is encrypted and a secure email system. Log in at the upper left corner of any page to access online banking.
Access your Five Star accounts by phone, 24-hours-a-day by dialing 800.995.7827. You are able to access information about account balances, deposits, cleared checks, interest paid, or transfer funds between accounts. Call or visit a member service representative to obtain a PIN which you can use to access this service. Five Star representatives do not have access to your PIN number.
Five Star’s legal address is 411 North Foster St., Dothan, AL 36303. If you need to send a letter, or documents, use the Five Star Credit Union, P.O. Box 2028, Dothan, AL 36302 address. If you are sending a credit card payment, use the Five Star Credit Union P.O. Box 1851, Dothan, AL 36302 address. Here’s another way you can look at the legal address for your correspondence:
Five Star Credit Union
5105 Montgomery Highway
P.O. Box 2028
Dothan, AL 36303