Bank when and where it works for you
Manage your accounts anytime with Five Star’s online and mobile banking tools. From deposits and transfers to cards, payments, messages, and loan services, digital banking makes it easy to stay connected to your money wherever you are.
Online Banking Features
With Online Banking, you can manage everyday tasks quickly and securely, including reviewing balances and transactions, making payments, viewing eStatements, and moving money between eligible accounts.
Mobile Banking Features
Explore what’s new in digital banking and learn how to use key features with quick step-by-step videos.
We’ll be highlighting new features each week.
Start by exploring what’s new with transfers. Additional features will be added soon.
Jump to section:
Transfers Cards & Payments Deposits Loans Messages & Other
Login/Support
Before you get started
- Reset Password
Transfers
Move money easily between accounts and members.
- Member to Member
Transfer funds to another Five Star member.
- Account to Account
Link and transfer between external accounts.
- Loan Payments
Make loan payments quickly and securely.
▶ Watch how to make a payment
Cards & Payments
Manage your cards and payments with greater control and security.
- Card Management
Access important card details anytime.
- Travel Notices
Notify us when you’re traveling to avoid interruptions.
▶ Watch how to set a travel notice - Change PIN
Update your card PIN securely.
- Block or Unblock Your Card
Quickly turn your card off or back on if needed.
▶ Watch how to block or unblock your card - Replace Your Card
Request a replacement card if your card is lost, stolen, or damaged.
▶ Watch how to replace your card
Deposits
Manage your deposits quickly and conveniently with enhanced tools built into your digital banking experience.
- Remote Deposit
Deposit checks anytime using your mobile device.
▶ Learn how to make a mobile deposit - Add an Account
Open additional accounts directly within digital banking.
▶Watch how to add a share to your account - Courtesy Pay
Easily manage your Courtesy Pay preferences.
▶Learn how to update your settings
- Repayment Plan
Set up and manage repayment options when available.
▶View repayment plan options - Overdraft Protection
Link accounts or manage settings to help cover transactions when funds are low.
▶ Watch how to set up overdraft protection
Loans
Take control of your loans with flexible options and easy account access.
- Express Loans
Apply for loans quickly within digital banking. - Rate Reset
Adjust your loan rate when eligible.
Check back for step-by-step videos.
Messages & Other
Stay organized and in control with additional tools and services.
- Savings Goals
Set and track your savings goals.
▶ Learn how to set savings goals - Check Services
Order checks and manage check-related services through the desktop version of digital banking.
- eStatements
Access your statements anytime, anywhere.
▶ Watch how to view eStatements - Alerts & Notifications
Stay informed about important account activity with alerts and notifications you can customize to fit your needs.
Need help? Contact Member Care through secure message, email us at membercarecenter@fivestarcu.com, or call 888-619-1711, option 7.
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Digital Banking FAQs
Why did you change the app?
We’re always looking for ways to improve your experience. Our new digital banking platform offers enhanced features, improved security, and a more user-friendly design to help you manage your finances more easily.
Why do I need to update my username?
Our new system requires usernames to be at least 8 characters long. If your previous username was shorter, you’ll be prompted to update it when you log in.
3. What do I need to log in?
You’ll need your username and member number. You may also be asked to enter your username manually when logging in.
I’m getting an “Invalid Credentials” error. What should I do?
Double-check that you’re entering the correct username and password. If the issue continues, try resetting your password or contact Member Care for assistance.
How does access work for joint accounts?
Each account holder will need their own unique username. Shared usernames are no longer supported.
What accounts will I see?
You’ll automatically see all accounts where you are listed as an owner or joint owner.
Will my recurring transfers carry over?
Most recurring transfers will carry over. We recommend reviewing them after your first login to confirm everything is set up correctly.
Do I need to reconnect external accounts?
Yes. External accounts will need to be reconnected. Some institutions may require verification using small test deposits.
Why didn’t I receive my secure access code?
Secure access codes are sent to your contact information on file. Make sure your phone number and email are up to date.
What if I need help?
Our Member Care team is here to help. Contact us through secure message, email, or by phone for assistance.
Five Star Credit Union Mobile App Account Deletion
Five Star Credit Union provides digital banking services through our mobile app. If you would like to request deletion of your digital banking access, please follow the steps below.
How to Request Account Deletion
To request deletion of your digital banking account:
1. Contact Five Star Credit Union Member Care:
- Call: 888-619-1711
- Email: membercarecenter@fivestarcu.com
- Or send a secure message through digital banking
2. Provide the following information:
- Your name
- Member number
- Username
3. Request that your digital banking access be deleted
Once your request is received, a Five Star representative will verify your identity and process your request.
What Happens When You Request Deletion
When your digital banking access is deleted:
- Your online and mobile banking access will be removed
- You will no longer be able to log in to digital banking
- Any saved preferences within digital banking will be deleted
Data Retention and Account Information
Please note:
- Deleting your digital banking access does not close your Five Star Credit Union accounts
- Five Star will retain account records as required by law and regulatory requirements
- Certain information may be retained for:
- Security purposes
- Fraud prevention
- Legal and compliance obligations
If you wish to close your accounts entirely, please contact Member Care or visit a Five Star center.
Additional Information
For questions about account deletion or your data, please contact:
Five Star Credit Union Member Care
888-619-1711
membercarecenter@fivestarcu.com
Five Star Credit Union is a full-service financial institution with locations in Alabama and Georgia, serving members nationwide.